Policies and Care
Jewelry Care
Your gems took centuries to form. Care for them accordingly.
Take them off for
- Showering, swimming, and the ocean
- The gym or anything that works up a sweat
- Any direct contact with lotions, perfumes or oils
Cleaning Wipe gently with a soft, dry cloth after wearing. Skip jewelry cleaners, ultrasonic machines, and anything abrasive.
Storage Store each piece separately in a pouch or jewelry box, away from direct sunlight and humidity.
A note on your stones Every Pearl Street stone is natural, which means it carries its own fingerprint — small variations in color, clarity, and pattern are part of what makes the piece yours.
Warranty
We stand behind the way every piece is made. If something's wrong with the craftsmanship, we'll make it right.
Coverage For 60 days from the date your order is delivered, we'll repair or replace any piece with a manufacturing defect, including:
- A clasp that won't close or breaks under normal use
- A jump ring that opens or separates
- Plating or finish issues present when the piece arrives
What's not covered
- Normal wear and tear
- Tarnishing or fading caused by water, chemicals, perfume, or sweat (see Jewelry Care above)
- Damage from accidents, drops, or wear outside how the piece was intended
To file a claim Email hello@thepearlstreet.com with your order number and a couple of photos of the issue. We'll get back to you within 1–2 business days with next steps.
After your warranty window Jewelry is meant to be lived in, and pieces can need a refresh after enough wear. We offer a flat-fee repair service for clasp, jump ring, and setting issues outside the warranty period — email us and we'll let you know if your piece qualifies and what it'll cost.
Returns & Exchanges
The basics: You have 14 days from delivery to return or exchange your Pearl Street piece. To qualify, it needs to be unworn, undamaged, and back in its original packaging.
How to start a return Email hello@thepearlstreet.com with your order number, and we'll send you instructions.
Refunds & store credit Returns and exchanges are accepted for store credit only. You have 14 days from the date of delivery to request an exchange. To qualify, items must be in their original condition.
Final sale Items marked final sale or purchased during a site-wide sale aren't eligible for return or exchange.